Here you can report critical issues to notify our incident team.

Critical events include the following:
- Downtime (in customer solution and/or candidate solution)
- Production Stop (critical issues in major parts of the solution)
- Security Breach (unauthorized access to customer or candidate data)

Make sure the issue isn't already reported i our System Status-pages or on Slack in channel #service-status:
HR Manager Talent Solutions - https://status.hrmts.info/
ReachMee - http://trust.reachmee.com/

Filling out the form

Please make sure to submit the form with your Talentech e-mail address.

If the critical issue is on multiple products within the HR Manager platform then choose the option Talent Recruiter. If the critical issue is having an impact on multiple products and across ATS systems then you don't need to select any specific product.

What happens after the form is submitted?

When the incident is submitted it will automatically create a ticket in Freshdesk (for reporting purposes) and automatically push a notification on Slack in channel #service-status. Our incident team will then follow up the incident.

Your Freshdesk ticket will not be prosessed manually by anyone. You will only recieve an e-mail for a ticket confirmation and for when the issue is resolved and ticket is closed. You can follow the thread on Slack for internal updates on the issue. You can also add your comments in the Slack thread if you should have any to follow up with.

Danish

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