If your onboardee/a new admin did not receive the activation email, there are some steps that you can follow:
1. Firstly, check the email logging by going to logging -> email logging (if you don't have access to it, ask for an admin who has it):
2. When there, search for the email address of the onboardee/admin and check the status:
- In case the status says: success, there are 2 things that you can check:
2.1 Is it the correct email address? If not, go to the profile of the onboardee/admin, edit it and resend the activation link. If positive, go to the step below.
2.2 Ask the onboardee/admin to check her/his spam folder to check if the email is there and whitelist emails coming from: no-reply@talmundo.com.
- In the case the status says: Failed or Skipped, go to details and check why the email was not sent.
Check if the cause can be fixed by you. Otherwise, submit a ticket and share the cause with us. We will be happy to investigate the issue.